FAQ – Frequently Asked Questions

How to USE THE CALENDAR. I can't figure out how to make a booking using the calendar.

Using the calendar for bookings.

The minimum hire period is for 3 days.

First click on the date that you want your booking to start on(receive the bag).
Then click the end date of the booking(Lodge the parcel at your nearest Post Office), and the period in between will automatically be selected.
Remember that we have a 3 day minimum so if you start your booking on the 24th of the month, it will end on the 26th (3 days later). Click on the 24th and then the 26th to fulfil the booking.


Ps. It is irrelevant if you select Friday-Sunday or Saturday-Monday.
In those circumstances your bag will still be delivered on Friday and your Return date will still be on Monday as Australia Post does not operate on both Saturdays and Sundays.
We Allow Pick ups and Drop offs on Saturdays and Sundays if you’re located in Sydney.

What do the colours on the calendar mean.

Green – Available
Pink – Booked
White – unavailable (transit time between bookings/extended booking/repair)

The green dates on the calendar indicate that the specific bag you are after is available. If the date is any other colour then you cannot book on those days, our system will automatically not allow those dates be selected.


It is irrelevant if you select Friday-Sunday or Saturday-Monday.
In those circumstances your bag will still be delivered on Friday and your Return date will still be on Monday as Australia Post does not operate on both Saturdays and Sundays.

We do allow Pick ups and Drop offs on Saturdays and Sundays if you’re located in Sydney and wish to do so.

How do I return the bag to you if I did not receive or misplaced the prepaid satchel/box?

If you have not received the prepaid satchel/box you must advise us within 6 hours of receiving the parcel. If you fail to do so it will be assumed that you have misplaced it and you will be responsible or purchasing a new express satchel/box to ship it back to us.

If you pick up the bag from us and decide to ship it back to us instead of dropping it off, or have misplaced the satchel/box, follow the instructions below.

You must pack the bag inside of a parcel box or if you choose to use a satchel you must put the bag inside of a box and the box in the satchel.
Using a box is mandatory in order to protect the shape of the bag.
You must ship it back Express Post in order to not affect any future booking.

Company DBH (Do not write Designer Bag Hire)
Contact Carolina
Address PO BOX 7091
Alexandria NSW 2015

You must provide the tracking information on the same day of sending.

Why does my order need to be shipped to a parcel locker? How does the parcel locker work?

Some of our bags are only sent to parcel lockers for safety due to the high value of the bag.

How does a parcel locker work?

A free 24/7 parcel locker is a secure storage space where you can pick up your parcel. This is organised by us for you and will be at the closest Parcel Locker point to your address. We then provide you with a one time PIN that you can use to open and get your parcel. The PIN serves as your signature for receipt of your bag.

What if my rental ends on a Sunday or holiday?

For all our bookings, the end date indicates the date that the bag must be shipped back to us.
Couriers and Australia Post do not generally operate on Saturday, Sundays and public holidays, which means you will only be able to post your item back by the next business day.
If your return date falls on a Saturday or a Sunday prior to a public Holiday, you won’t be able to post it back until the next business day so we will be contacting you to either adjust the dates or organise the extension of your booking by one or 2 days (fee will depend on what bag you booked and it is calculated at 5% of the hiring cost for the 3 days so a bag that is hired for $200 for 3 days, the extension cost os $10 (which is 5% of the cost) per day.

How much is shipping?

Shipping is charged at the end of checkout and it is $24.95 flat rate, that is also including a prepaid satchel for return which is  $12.50 each way.
If you are located in Sydney we offer Same day delivery for $39.95(Note order must be placed before 12pm week days only) and there’s also a pick up/drop off option near city location.

When and how the item will be delivered?

For most orders, we use Australia Post, Express Post next business day delivery service to have your order arrive by 5pm on your chosen delivery date.
If your delivery address is outside of Australia Post’s Express Post next business day delivery network, we will post the accessory in time for your delivery date to ensure it arrives on time.

If you’re not present for the delivery, an Australia Postcard will be left advising where and how to collect. The item will be packaged securely inside of a box inside an Australia Post Express Post satchel.

If you are located in Sydney we can offer a pick up/drop off location near city or same-day delivery via Uber, you will be charged the Uber fare. Contact us to discuss this option as the fare varies depending on location and time of the day.

Where do you deliver to?

We offer Australia-wide delivery. Same-day delivery and pick up/Drop Off are available in Sydney.

Do you deliver on weekends?

If you require the accessory for the weekend. Please place your order by 12pm on Thursday latest.

As we are based in Sydney we offer a pick up/drop off option location near city Monday- Saturday and same day/weekend delivery service within the Sydney area via uber parcel (you will be charged the uber fare) contact us to discuss this option.

How will I know you’ve received the returned parcel?

You can track the parcel’s progress on Australia Post’s website using the tracking number printed on the return satchel.

What happens if I forget to return the bag on the returned date?

An additional daily hire fee may apply for each day the return is outstanding. Late fees are calculated at $30 per day.

The important thing is to communicate with us if you have an issue returning on your nominated day – we prefer not to charge late fees if possible.

Please make sure to read our full Terms and Conditions prior to making a booking.

Do I pay for delivery and return postage?

Shipping is $24.95 flat rate, that is also including a prepaid satchel for return.

We also offer pick up/drop off at a Sydney location near city, free of charge.

How do I check if the item is available?

When an item is selected, availability will be displayed in the calendar on the booking page.
Green date blocks means available.

What is the minimum duration of hire?

The minimum hire period is 3 days.

If you need to hire for one month or longer please contact us to discuss.

How much is the late return fee?

Late fees are calculated at $50 per day.

What if I want to cancel my booking?

We understand that plans change and will process a credit note valid for 12 months for orders as long as the order hasn’t been shipped.

Feel free to book in advance knowing that you have time to cancel or change your order at late notice.

After your order has been shipped we are unable to cancel.

When and how will I be charged?

For all items, the full amount of the rental will be charged at the time the booking is placed.

What happens if the bag is damaged or stolen during the rental period?

The Customer accepts full responsibility for the safekeeping and return of the bag to Design Bag Hire in the same condition as which it was received.

In the event that the Customer or any third party has stolen, lost or has not returned the Bag, Designer Bag Hire will seek to recover the full value of the bag.

Please do not attempt to repair or clean the bag. We have a repair and cleaning specialist to keep the products in great condition. We don’t charge anything for minor cleaning. However, if the bag undergoes major restoration or is damaged beyond repair, you will be liable for the cost of the repair or full replacement as per the terms & conditions.

Can I rent a bag if I am under 18?

If you are under 18 you will need a parent or guardian to rent items on your behalf, and all liability for damage or late return will be accepted by them.

Are the Designer Handbag Hire bags Authentic?

All of the bags featured in the designer bag hire are Authentic. We only hire bags that are in great condition. If you are not happy with the condition of your bag upon receipt you have the option to return right away and receive a full refund.