FAQ – Frequently Asked Questions

When and how the item will be delivered?

For most orders, we use Australia Post, Express Post next business day delivery service to have your order arrive by 5pm on your chosen delivery date.
If your delivery address is outside of Australia Post’s Express Post next business day delivery network, we will post the accessory in time for your delivery date to ensure it arrives on time.

If you’re not present for the delivery, an Australia Postcard will be left advising where and how to collect. The item will be packaged securely inside of a box inside an Australia Post Express Post satchel.

If you are located in Sydney we can offer same-day delivery via Uber, you will be charged the Uber fare. Contact us to discuss this option as the fare varies depending on location and time of the day.

Where do you deliver to?

We offer Australia-wide delivery and same-day delivery is available in Sydney.

Do you deliver on weekends?

If you require the accessory for the weekend. Please place your order by 12pm on Thursday.

As we are based on Sydney we offer a same day and weekend delivery service within the Sydney area via uber (you will be charged the uber fare) contact us to discuss this option.

How will I know you’ve received the returned parcel?

You can track the parcel’s progress on Australia Post’s website using the tracking number printed on the return satchel.

What happens if I forget to return the bag on the returned date?

An additional daily hire fee may apply for each day the return is outstanding.

The important thing is to communicate with us if you have an issue returning on your nominated day – we prefer not to charge late fees if possible.

Please make sure to read our full Terms and Conditions prior to making a booking.

Do I pay for delivery and return postage?

Delivery and returns are complimentary.

Only time we charge for delivery is if you choose same day delivery via Uber.

How do I check if the item is available?

When an item is selected, availability will be displayed in the calendar on the booking page.

Note the availability defaults to 3 days in advance to give us time to ship. For same day Sydney delivery just book the closest date and get in touch to request the same day option.

What is the minimum duration of hire?

The minimum hire period is 3 days.

If you need to hire for one month or longer please contact us to discuss.

What if I return my bag later than the return date will I be charged?

The Customer may be charged a late fee in some cases. The important thing is to communicate with us if you are unable to make the required return date.

How much is the late return fee?

Late fees are calculated at $20 per day.

Please note: If the return date is on a public holiday the customer will not be charged a late fee.

What if I want to cancel my booking?

We understand that plans change and will process a full refund for orders as long as the order hasn’t been shipped.

Feel free to book in advance knowing that you have time to cancel or change your order at late notice.

After your order has been shipped we are unable to process a refund.

When and how will I be charged?

For all items, the full amount of the rental will be charged at the time the booking is placed.

Are the Designer Handbag Hire bags Authentic? All of the bags featured in the Designer Bag Hire are authentic.

We only hire bags that are in great condition. If you are not happy with the condition of your bag upon receipt you have the option to return right away and receive a full refund.

What happens if the bag is damaged or stolen during the rental period?

The Customer accepts full responsibility for the safekeeping and return of the bag to Design Bag Hire in the same condition as which it was received.

In the event that the Customer or any third party has stolen, lost or has not returned the Bag, Designer Bag Hire will seek to recover the full value of the bag.

Please do not attempt to repair or clean the bag. We have a repair and cleaning specialist to keep the products in great condition. We don’t charge anything for minor cleaning. However, if the bag undergoes major restoration or is damaged beyond repair, you will be liable for the cost of the repair or full replacement as per the terms & conditions.

What if my rental ends on a Sunday or holiday?

Couriers and Australia Post do not generally operate on Sundays and public holidays, if your return date falls on one of these, please post your item back by 12pm the next business day.

Can I rent a bag if I am under 18?

If you are under 18 you will need a parent or guardian to rent items on your behalf, and all liability for damage or late return will be accepted by them.


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